LATEST POSTS
Is RCS Right for Me? | Syniverse
Is RCS Right for Me? Brands looking to take their business messaging strategy to the next level may be wondering whether Rich Communication Services (RCS) and RCS Business Messaging (RBM) are what they're looking for. RCS and RBM bring interactive communications...
Why You Need an Omni-Channel Authentication Strategy | Syniverse
Why You Need an Omni-Channel Authentication Strategy In our customer conversations, we are often asked two related questions: Do I need to replace SMS (One Time Password) OTP authentication? If so, what method should I switch to? It’s easy to...
How RCS Chat Can Transform Retail Banking | Syniverse
How RCS Chat Can Transform Retail Banking In the fast-evolving world of retail banking, customer expectations are higher than ever. Traditional communication methods like SMS and email are losing favorability in delivering the personalized, interactive experiences...
Why Every MNO Should Accelerate VoLTE Roaming Now | Syniverse
Key Takeaways from Kaleido’s report, Accelerating VoLTE Roaming: Operator Strategies for 2024 & Beyond Voice over LTE (VoLTE) is not just the future of roaming, it’s the now. VoLTE is the foundation of voice services as the world transitions to...
How Evolved Mobility Enables | Syniverse
How Evolved Mobility Enables The topic of 3G sunsetting continues to be top of mind for many global mobile network operators (MNOs). As the momentum for 5G adoption continues to build, so does interest in reallocating spectrum and resources from legacy networks to...
SMS Short Codes & Texting: What You Need to Know
By 2025, SMS marketing will be a $12.6 billion market in the United States. This is a significant increase from just $2 billion in 2015. Mobile device usage continues to increase, and the SMS market continues to grow. More enterprises are using text short codes...
eSIMs and SIM Swap: Will eSIMs Make SIM Swap Fraud More Likely? | Syniverse
For those who can remember, there was a time when getting a new mobile phone included the ritual of swapping the Subscriber Identification Module (SIM), that little plastic and metal card, from the old to the new device. This chip stored your mobile phone number and...
How Containerization and Kubernetes Drive Cost Control and Scalability | Syniverse
How Containerization and Kubernetes Drive Cost Control and Scalability Video streams are crystal clear. Data transfers are completed on time without interruption. Every digital interaction occurs without a hitch. We have grown to expect these levels of performance in...
Why a No-Blame Approach to Cybersecurity is Effective Against Social Engineering Attacks | Syniverse
Why a No-Blame Approach to Cybersecurity is Effective Against Social Engineering Attacks Imagine discovering that your multibillion-dollar company, with tens of thousands of employees, has come to a standstill — all because one person placed too much trust in the...
What Is Frictionless Authentication and Why You Should Use It | Syniverse
Today’s consumer expects both security and a frictionless customer experience (CX). Whether it’s keyless cars or 1-click checkout, user experience is key. The fact that “a mere one-second delay in page load time in a browsing scenario, yields a 16% decrease in...
What Does RCS Mean for Businesses? | Syniverse
What Does RCS Mean for Businesses? In today's fast-moving digital landscape, keeping your messaging strategy and technology aligned with the latest trends has never been so critical. Recently, Apple announced their intended support for Rich Communication...
How Syniverse’s Roaming Testing Ensured Connectivity at the Paris Olympics | Syniverse
How Syniverse's Roaming Testing Ensured Connectivity at the Paris Olympics As Paris prepared to host an influx of 15.3 million visitors for the 2024 Olympics and Paralympics earlier this summer — more than seven times its population — mobile network operators (MNOs)...
Completing the Puzzle of Trusted Communications | Syniverse
Silver bullets and over-simplified solutions We live in a world where we are increasingly offered simple solutions to fix complex problems. Headlines and sound bites offer “super foods” that can transform your health, the only exercise you need to get fit, and gadgets...
Personalize the Customer Experience for SMS/MMS with Real-Time Text Translations | Syniverse
Part-3: Best Practices for Personalizing Your A2P Messaging Strategy Automation and enhancing the customer experience are reasons businesses of all sizes are rapidly adopting A2P Messaging solutions to communicate with their customers. Personalization is key to...
Build a Tailor-Made A2P Messaging Solution for Your Business | Syniverse
Best Practices for Selecting an Omnichannel A2P Messaging Solution In an omnichannel world, how do you get a tailor-made A2P messaging solution? The first step is to ensure you’re reaching your customers on the channel that’s most convenient for them. That starts by...
Why You Need Multi-Factor Authentication | Syniverse
Multi-Factor Authentication (MFA) is now an essential part of every digital experience. While we are all used to passwords, we previously only used MFA when logging into select services such as banking or work VPNs. However, due to increased digital fraud, MFA is now...
Uncover the Culprit Behind Split Messages and Keep Your Messages Intact | Syniverse
Part-1: Best Practices for SMS A2P Message Encoding Do you find that your carefully crafted SMS messages are getting split into two or more messages? Split messages are not only frustrating but costly. Mobile Network Operators (MNOs) and other messaging partners...
The Future of Roaming Monetization | Syniverse
The Future of Roaming Monetization The landscape of telecommunications is rapidly evolving. The evolution of the mobile ecosystem with the development of mobile devices and their growing dependence on connectivity has stimulated the adoption of new mobile platforms...
What is Spectrum in Wireless Communication? | Syniverse
What is Spectrum in Wireless Communication? Wireless spectrum refers to the range of frequencies available for wireless communication. Understanding the significance of wireless spectrum is crucial to effectively utilizing and managing wireless networks. Upgrade...
The Future of Mobile Communication Services | Syniverse
The Future of Mobile Communication Services & How to Be Successful | Syniverse The arrival of 5G promises lightning-fast speed and connectivity. It brings forth new challenges and opportunities for mobile communications services. Key components are needed to...
Transforming HR Recruiting with SMS Messaging | Syniverse
How Do Oracle and Syniverse Partner to Transform the Recruiting Industry? Businesses are currently facing rapid developments and evolving workforce demographics. The influx of millennials and Gen Z into the labor market has introduced new career expectations and...
The Importance of BCE Compliance | Syniverse
Why You Should Become Billing and Charging Evolution Compliant Keeping up with advancements in telecommunications is important for Operators who want to improve revenue. Originating from operators the Billing and Charging Evolution (BCE) compliance is a significant...
How 5G Will Usher in BCE (Billing and Charging Evolution) | Syniverse
How 5G Will Usher in BCE (Billing and Charging Evolution) The arrival of 5G technology promises blazing-fast speeds, reduced latency, and enhanced capacity. It allows connecting multiple devices simultaneously and it’s poised to reshape the industry landscape. Beyond...
The Importance of VoLTE Roaming Testing | Syniverse
5G and the Importance of VoLTE Roaming Testing The mobile industry is undergoing a significant transition with the advent of 5G technology. This next-generation network promises faster speeds, lower latency, and the ability to connect more devices...
The Ultimate Guide to SMS Pumping | Syniverse
The Ultimate Guide to SMS Pumping With the increasing use of mobile devices, businesses are eager to connect with customers through SMS. However, some companies may become victims of SMS pumping. Companies risk falling victim to these costly coordinated attacks...
How 5G End-to-End Encryption for Roaming Works | Syniverse
Keep Your Network Integrity: How 5G End-to-End Encryption for Roaming Works The introduction of 5G technology marks a new shift in telecommunications. It offers unparalleled speeds, low latency, and the ability to link an enormous number of devices. However, this...
What is Broadcast Messaging and How Does it Work?
What is Broadcast Messaging and How Does it Work? In an era where quick and effective communication can make or break customer relationships, broadcast messaging emerges as a powerful tool in a marketer's arsenal. But what exactly is broadcast messaging, and how...
Syniverse Explores the Future of Connectivity at MWC Barcelona 2024
Syniverse Explores the Future of Connectivity at MWC Barcelona 2024 It's been two weeks since MWC Barcelona 2024 wrapped up, and we're still feeling inspired by everything we accomplished at the world's largest connectivity event. More than 101,000 people...
What Is Omnichannel Messaging and What is it Used For?
What Is Omnichannel Messaging and What is it Used For? In today's fast-paced digital world, staying connected with your customer base is more crucial than ever. That's where omnichannel messaging steps in, revolutionizing how businesses communicate with their...
The Ultimate Guide to A2P Messaging
The Ultimate Guide to A2P Messaging In the bustling world of business communication and marketing, staying ahead of the curve is essential. That's where A2P (Application-to-Person) messaging comes into play, a powerful tool that's reshaping the way businesses connect...
How SMS Verification Works | Syniverse
Understanding How SMS Verification Works Using SMS to verify and authorize users is one way to fortify account security. With this process, you can ensure only legitimate users gain access to your business platform. No more worrying about fake accounts or unauthorized...
The Rules of Mass SMS Marketing and How it Works | Syniverse
The Rules of Mass SMS Marketing and How it Works Mass SMS marketing allows businesses to connect with a broad audience on their mobile devices. Businesses can send promotional messages to numerous recipients simultaneously. For these campaigns to work and...
5G SEPP Security & Why You Need it | Syniverse
5G SEPP Security & Why You Need It The arrival of 5G changes the way we connect, offering unparalleled high speed, efficiency, and connectivity. However, with great opportunities come potential new risks to 5G security. With the growing complexity and scale...
CES Showcases the 5G-Powered Future of Tech — But There’s Still More to Come
It may still be a few years until the true potential of 5G comes to fruition, but that doesn’t mean folks are just standing still. Countless innovations that were on display at CES 2024 in Las Vegas earlier this month are already capitalizing upon the next-generation...
What is MMS Messaging? What You Need to Know | Syniverse
What is MMS Messaging? Everything You Need to Know About MMS Messages Instant messaging apps and other communication technologies have gained popularity, but MMS remains highly relevant for enterprises. MMS messaging has the capability to send multimedia content such...
The Best 5G Globally Using IPX
The Best 5G Globally Using IPX Roaming With IPX roaming, you can seamlessly connect to mobile networks worldwide, ensuring uninterrupted communication and data transfer. The introduction of 5G will improve Internet of Things (IoT) applications by significantly...
The 3G Network Shutdown & How it Will Impact You
The 3G Network Shutdown & How it Will Impact You The 3G shutdown is inevitable. As technology advances, older networks like 3G become obsolete. It's time to prepare for the future by transitioning to faster and more reliable networks like 4G and 5G. Take advantage...
Syniverse Global SIM: a Powerful Tool to Help IoT Industries and Enterprises
The global Internet of Things (IoT) market size was valued at a USD of $544 billion in 2022 and is projected to grow from $662 billion in 2023 to $3,353 billion by 2030, exhibiting a Compound Annual Gross Rate (CAGR) of 26.1% during the forecast period, as presented...
The Definitive Guide to SMS Aggregators | Syniverse
The Definitive Guide to SMS Aggregators Mobile communication is a crucial part of customer outreach. It offers unmatched efficiency and reliability by collecting multiple SMS routes into a single platform. With an SMS aggregator, businesses can effortlessly...
The Solution to 2G Fallback and 3G Sunsetting | Syniverse
The Solution to 2G Fallback and 3G Sunsetting: VoLTE When a more advanced network like 4G or 5G can’t be used, devices switch to a 3G fallback. This ensures uninterrupted connectivity and consistent performance. However, as 3G sunsets, all that is left is the 2G...
Benefits of an Enabled 5G Roaming Solution | Syniverse
Benefits of an Enabled 5G Roaming Solution The rise of 5G roaming technology has completely transformed the global telecommunication landscape. It brings faster speeds, lower latency, improved device connectivity and enhanced security to a whole new level. With 5G...
Boost Customer Satisfaction with an Interactive Voice Response (IVR) Application for One-time Passcode (OTP) Delivery
Get ready to dive into the world of Interactive Voice Response (IVR) with me! With 25 years of experience under my belt, I’ve gained some invaluable insights. One of them being the power of using an IVR application to not only deliver one-time passwords, codes, and...
What Is IoT Technology? | Syniverse
What Is IoT Technology? The Internet of Things (IoT) changes how we live and work. By connecting everyday objects to the Internet, IoT technology opens up possibilities for enhanced efficiency and convenience. From smart homes to industrial automation, IoT is...
Exploring the Key Differences Between BCE and TAP—Proving Out Why Mobile Network Operators Should Adopt the New GSMA Standard
In the rapidly evolving world of telecommunications, industry standards and protocols play a critical role in ensuring smooth and efficient operations for mobile network operators (MNOs) —especially when it comes to managing aspects of wholesale roaming, including the...
The Impacts of Private Wireless
Private wireless networks continue to show strong applicability with their ability to create localized cellular networks that are secure, have limited latency issues, offer greater capacity, and have the ability to connect a large number of mobile devices. The...
VoLTE Roaming Testing, The Key to Successful VoLTE Acceleration
Voice over LTE has been around for quite some time and it's no longer a stranger to the applicability in roaming either. It's ability to offer mobile users a heightened experience by delivering high-quality voice services and lower connection times has been a key...
How Mobile Operators Can Monetize IoT Traffic Into Lucrative New Revenue Streams
The Internet of Things (IoT) has emerged as a transformative force, connecting billions of devices and generating massive amounts of data. While the IoT offers numerous benefits in terms of efficiency, automation, and improved decision-making, it also presents a...
Maintain Roaming Revenues and Save Costs While Transitioning to 5G
With every new generation of a mobile platform, Mobile Network Operators (MNOs) have become keenly aware of the pressures to evolve their networks. But they are also aware of the time, resources, and costs that they have to incur as a result. This is especially true...
US Businesses Should Take Note of WhatsApp
Why it is an increasingly important channel for reaching out to customers and how you can easily adopt it into an omnichannel approach. In a world where communication is indispensable, WhatsApp has emerged as a powerful contender in the messaging app arena. With over...
Kaleido’s Recognition of Syniverse as a “Best Placed Champion Vendor” and “Recognized Leading 5G Roaming Vendor”
Kaleido Recognizes Syniverse as a Market Leader in 5G Roaming In a recent study, Kaleido Intelligence recognized Syniverse as a leading 5G roaming vendor, one of The Best Placed Champion Vendors to Enable 5G Roaming for Operators. Being named as one of Kaleido...
How To Improve Real-Time Guest Engagement and Management
Create Moving Customer Experiences for People on the Move Everyone’s on the move these days. So, naturally, it has become increasingly important for businesses, particularly in the hospitality industry, to have real-time customer engagement wherever they are....
BCE Will Eventually Replace TAP as the Industry’s Universal Billing & Charging Standard – Here’s How Mobile Network Operators Can Become Compliant Today
The telecommunications industry is constantly evolving. Staying current with the latest standards is crucial for mobile network operators (MNOs) to offer innovative services to their customers, maintain a competitive edge, and gain market share. The GSMA Billing...
Maximize Your Click-Through-Rate (CTR) – Harness the Power of Branded URL Shorteners!
Have you ever received a text message from a company with a link to their website or a promotion, but you were hesitant to click on it because you weren't sure if it was genuine? You're not alone! This is a common problem that businesses face when using SMS marketing....
How Syniverse is Driving the Success of 5G and 5G Roaming
Expanding horizons with 5G The next generation 5G mobile platform, with its expanded capabilities, brings new opportunities and potential to mobile applications and the devices they run on. We’ve only begun to see the potential that 5G has to offer with connected...
Why a Mobile First Approach Matters
Mobile Security and a Mobile First Approach With 75% of users being more comfortable using a digital wallet, and 84% of the world’s population, 6.92 billion people, owning a smartphone, your frictionless authentication and customer experience should always take a...
ITW 2023: Three Trends That Require Your Attention
International Telecoms Week (ITW) is the world’s largest gathering of global telecom executives. With over 6,000 attendees and 2,000 companies represented, it serves as a major event for our industry. ITW brings together the wholesale telecoms community,...
WhatsApp Business Messaging Pricing Changes are Coming in 2023: Are You Prepared?
Starting June 1st, 2023, the WhatsApp Business Platform will deploy a new use case-based pricing model. This guide explains these upcoming changes as well as what to expect from the WhatsApp Business API with Syniverse. 3 Changes Coming to WhatsApp Business...
Why Multifactor Authentication Should Be Everywhere, But Not a Nightmare!
Multifactor Authentication is a Growing Trend In addition to being a product director for identity and authentication at Syniverse, I’m also a dad of four. So, naturally, I want to optimize my life toward spending more time with my kids, not just ‘managing’ them. But...
Frictionless Authentication – Key to Improved CX in Banking and Financial Services
Identity fraud and theft are a big problem for many businesses, but especially for the banking and financial services industry (BFSI). In fact, 47% of Americans experienced financial identity theft in 2020 and reports of identity theft rose 68% in 2021. Customers are...
Syniverse’s Role in the Connectivity between Public and Private Networks
Private wireless networks offer enterprises many benefits including better coverage, improved performance through enhanced security, and greater bandwidth allowing for many more devices to be connected within the local wireless network. Having a private network also...
How Augmented Reality Can Transform Your Guest Experience
Would you like to see information that is relevant and important to you, at just the right moment, when you travel? If your answer is yes, then your guests and customers will probably feel so too. With Augmented Reality (AR), this is now possible—especially when...
How BCE Is Helping to Accelerate 5G Adoption
For years, usage of TAP – Transferred Account Procedures – has been the only and off-line standard for wholesale roaming and billing settlement. TAP was originally designed to support voice and SMS and was well-suited for handling simple billing scenarios for mobile...
The Importance of Personalized Customer Experiences in Retail
In the past, price and product features were usually the primary drivers of customer acquisition and sales. While that is still the case, personalization of the customer experience has also emerged as a very important factor. In fact, 80% of consumers are more likely...
Five Reasons Why Mobile Network Operators Should Adopt an A2P SMS Messaging Hub
In today’s digital age, it’s more important than ever for businesses to have a robust online presence. In the aftermath of the COVID-19 pandemic, application-to-person (A2P) messaging emerged as a major communications channel,...
What is an SMS Short Code?
An SMS short code is a unique 5 or 6-digit number used for Application-to-Person (A2P) messaging. If you look at your text messages, you might notice that you’ve received things like flight updates, verification codes, and appointment reminders from a short code. ...
SMS vs. MMS: What’s the Difference, and Which One Should You Use?
When it comes to mobile messaging, SMS and MMS are both popular and widely deliverable. However, they have distinct features that make them different and suitable for various use cases – for example, do you need to share multimedia content or not? In this article,...
How Evolved Mobility Impacts Carrier Subscribers
As 5G implementations around the globe continue to grow, operators gain a better understanding and comfort level with the potential 5G brings to the market. Operators need to identify costs savings and reallocate resources – such as spectrum from legacy networks...
Banking on CX: How Innovation Can Transform Customer Experience into Business Value
In today's fast-paced and highly competitive business world, companies in the banking and financial services industry (BFSI) are constantly seeking ways to differentiate themselves from their competitors. One key area that can make a significant impact is customer...
Proposed FCC Order Stresses the Importance of Carrier Messaging Hubs and Messaging Trusts in Protecting the Privacy and Integrity of Mobile Operators’ Subscribers
Smartphone users, rejoice: The days of spam calls and junk text messages may finally be coming to an end. A proposed Federal Communications Commission (FCC) mandate, issued in March, outlined plans to crack down on automated robocalls and spam text messages because of...
How Syniverse Reduces the Complexities of Private Wireless Networks
Private cellular networks are continuing to expand, helping power innovation across industries and allowing businesses to unlock exponential growth. Used by organizations to increase connectivity between systems and secure critical infrastructure, private networks are...
Text Messaging in Healthcare: Benefits & Best Practices
Healthcare is being revolutionized through text messaging. Patients are now able to communicate with their healthcare providers faster and more efficiently than ever before, thanks to the power of mobile messaging technology. Whether you’re looking to engage patients...
What is 5G?
Mobile technology has come a long way The evolution of mobile telecommunications has come a long way over a relatively short period of time. Originally, mobile technology was aimed at supporting person-to-person communications. Supported by rudimentary infrastructure...
Evolved Mobility for Outbound Roaming Reduces OpEx for Mobile Operators Retiring 3G Networks
As the telecom market continues to look to 5G as the next platform evolution in communications technologies, mobile operators are looking to sunset their legacy 2G and 3G networks. There are a few key reasons for retiring legacy 2G and 3G networks. Retiring the radio...
SMS Isn’t Going Anywhere, But It Is Changing. Here’s What’s Leading the Charge and Enabling Mobile Operators to Capitalize in 2023 and Beyond
A recent 2022 Juniper Research report cites that total mobile operator revenue from A2P messaging traffic is set to top more than $54 billion USD by 2025, favorably positioning operators to monetize the relationships that enterprise and messaging aggregator partners...
How CPaaS Can Drive Guest Experience Personalization in Hospitality
Creating a seamless, single interface for all your guest interactions, across channels, can help you to deliver personalization that will truly set you apart. Why do you pick one hotel or restaurant over another? Vibe? Quality? Price? Convenience? Probably....
Global Mobile Operators Need to Start Accelerating VoLTE Roaming
Here’s the thing… mobile technology, as it has done over the past 50 years, continues to evolve. For mobile operators, if they do not evolve as well to support new technologies and advancements in networks and devices, then they are simply putting themselves and their...
Creating Unforgettable Experiences with Your Clients Through WhatsApp Business Platform
Mobile devices have become the norm for businesses that want to engage with their customers. The reason? Our reliance on and connectivity to these devices has never been greater! What is the first thing you do when you wake up? I’m pretty sure you grab your phone, see...
International Operators Steering Roaming Traffic Away From 2G Only Networks
Over the last several months, there has been a dramatic shift with Mobile Network Operators (MNOs) steering roaming traffic away from some visited networks that rely on 2G for voice. In just the last month, Syniverse was able to verify that three European MNOs and one...
Take Your Omnichannel Marketing and Guest Experience Game to the Next Level
How CPaaS can transform omnichannel hospitality marketing in the APAC region The post-pandemic travel boom is here, and APAC is probably having it better than anywhere else! According to a study covering data from over 2,000 travel partners in 50 countries, accounting...
Transactional vs. Experiential Communications
How CPaaS and Omnichannel Marketing Can Help You Achieve Your Marketing Objectives “Omnichannel” has become a buzzword as of late, particularly around marketing, customer experience and customer service related topics, and naturally so, with 82% of shoppers in APAC...
Syniverse Professional Services: Efficiency and Expertise to Help Grow Your Business
The modern business environment is constantly evolving in today's digital era. As a result, Syniverse is tasked with staying ahead of the curve, to come up with better ways of doing business and improve workplace productivity. Our Professional Services offering...
Improve Customer Engagement With Intelligent Fallback Messaging
There’s a gap between what end customers expect and what’s being delivered. Regardless of the channel, an end customer always wants to receive the right message at the right time. Learn how SMS fallback can help you stay connected. Customers' communication demands...
Communication Trends in the Travel and Hospitality Industry
Learn how to face the competitive challenges of communication in the hospitality industry and deliver a unique proposition. The cultural diversity of Asia is unmatched anywhere else in the world. A short flight and you’re in a country totally different to the one you...
The Power of Syniverse CPaaS Concierge in the Middle East and Africa Regions
Syniverse CPaaS (Communications Platform as a Service) enables enterprises to add real-time communications features to their applications, such as Messaging, Social, Mobile Wallet, Voice, RCS, Chatbots, and more. Enterprises can take advantage of this platform without...
Retail Customer Experience Strategies for Black Friday, Cyber Monday, and Beyond
The holiday shopping season is fast approaching, and retailers everywhere are thinking about their Black Friday and Cyber Monday strategies. But if you're not thinking about your shopping experience from an omnichannel perspective, you may be missing out. While most...
A Comprehensive Guide to Hotel Mobile Marketing
Hotel mobile marketing has come a long way in the last decade. It’s not enough to have a functioning mobile site or app anymore; in a highly digital world and a competitive hospitality industry, brands that invest in mobile innovation will have the upper hand. ...
How Mobile Is Shaping the Future of Airline Marketing
Mobile technology is rapidly changing the landscape of airline marketing. Customer expectations are now higher than ever, and every interaction is an important opportunity to either contribute to or detract from a brand’s reputation. Whether it's pre-flight...
Creating an Optimal Sports Fan Experience With Mobile Technology and Automation
Attending sports games in person is one of the most exhilarating live experiences a fan can take in, especially when it involves your favorite teams. It’s just not the same experience, sitting in front of a screen and cheering your team on as it is engaging in person,...
Connect and Engage With Millions of Consumers Worldwide at the Largest Global Events
The world’s largest international football event is the next biggest and most anticipated sporting event in the sights of fans across the globe. This tournament is attended, watched, and followed by millions of consumers worldwide, every four years. Sponsored by some...
How To Be More Effective in Your Mobile Marketing Strategy at Massive Global Events
Market to and connect with customers during the world’s largest massive events via mobile messaging using a true Hyperscale Communications Platform Sporting events, music festivals and other largescale, international gatherings are an opportune time to market your...
Stop Being Naive: Cybersecurity Is Everyone’s Responsibility
The assertion that “cybersecurity is everyone’s responsibility” is one that I wholeheartedly believe in and support—so much so, in fact, that when I moderated a panel in April at the Swiss Cybersecurity Days conference, panelists and audience members echoed that...
3G to VoLTE Roaming: Mitigate the Gap in Roaming Coverage
The recent news of large operators taking the steps to shut down their legacy 3G networks in order to free up spectrum and divert operating costs to 5G has drawn a lot of attention from the media who have portrayed this next step in the evolution of mobile as a “the...
The Importance of a Positive Mobile Experience in the Parcel Industry
Whether it’s door-to-door food or furniture delivery or packages going to pickup lockers, the parcel industry has seen a boom in recent years and has experienced a lift due to environmental situations surrounding the pandemic. As more and more people rely on personal...
Connectivity
CONNECTIVITY
5G, networks, roaming, LTE, IPX, Wi-Fi
How Containerization and Kubernetes Drive Cost Control and Scalability | Syniverse
How Containerization and Kubernetes Drive Cost Control and Scalability Video streams are crystal clear. Data transfers are completed on time without interruption. Every digital interaction occurs without a hitch. We have grown to expect these levels of performance in...
What is Spectrum in Wireless Communication? | Syniverse
What is Spectrum in Wireless Communication? Wireless spectrum refers to the range of frequencies available for wireless communication. Understanding the significance of wireless spectrum is crucial to effectively utilizing and managing wireless networks. Upgrade...
How Evolved Mobility Enables | Syniverse
How Evolved Mobility Enables The topic of 3G sunsetting continues to be top of mind for many global mobile network operators (MNOs). As the momentum for 5G adoption continues to build, so does interest in reallocating spectrum and resources from legacy networks to...
read more
The Future of Mobile Communication Services | Syniverse
The Future of Mobile Communication Services & How to Be Successful | Syniverse The arrival of 5G promises lightning-fast speed and connectivity. It brings forth new challenges and opportunities for mobile communications services. Key components are needed to...
How 5G Will Usher in BCE (Billing and Charging Evolution) | Syniverse
How 5G Will Usher in BCE (Billing and Charging Evolution) The arrival of 5G technology promises blazing-fast speeds, reduced latency, and enhanced capacity. It allows connecting multiple devices simultaneously and it’s poised to reshape the industry landscape. Beyond...
The Importance of VoLTE Roaming Testing | Syniverse
5G and the Importance of VoLTE Roaming Testing The mobile industry is undergoing a significant transition with the advent of 5G technology. This next-generation network promises faster speeds, lower latency, and the ability to connect more devices...
How 5G End-to-End Encryption for Roaming Works | Syniverse
Keep Your Network Integrity: How 5G End-to-End Encryption for Roaming Works The introduction of 5G technology marks a new shift in telecommunications. It offers unparalleled speeds, low latency, and the ability to link an enormous number of devices. However, this...
Messaging
MESSAGING
Text messaging, RCS, multimedia messaging, push notification, chatbots
Is RCS Right for Me? | Syniverse
Is RCS Right for Me? Brands looking to take their business messaging strategy to the next level may be wondering whether Rich Communication Services (RCS) and RCS Business Messaging (RBM) are what they're looking for. RCS and RBM bring interactive communications...
read more
How RCS Chat Can Transform Retail Banking | Syniverse
How RCS Chat Can Transform Retail Banking In the fast-evolving world of retail banking, customer expectations are higher than ever. Traditional communication methods like SMS and email are losing favorability in delivering the personalized, interactive experiences...
SMS Short Codes & Texting: What You Need to Know
By 2025, SMS marketing will be a $12.6 billion market in the United States. This is a significant increase from just $2 billion in 2015. Mobile device usage continues to increase, and the SMS market continues to grow. More enterprises are using text short codes...
What Does RCS Mean for Businesses? | Syniverse
What Does RCS Mean for Businesses? In today's fast-moving digital landscape, keeping your messaging strategy and technology aligned with the latest trends has never been so critical. Recently, Apple announced their intended support for Rich Communication...
security
SECURITY
Private networks, IoT strategy, fraud
Why You Need an Omni-Channel Authentication Strategy | Syniverse
Why You Need an Omni-Channel Authentication Strategy In our customer conversations, we are often asked two related questions: Do I need to replace SMS (One Time Password) OTP authentication? If so, what method should I switch to? It’s easy to...
read more
eSIMs and SIM Swap: Will eSIMs Make SIM Swap Fraud More Likely? | Syniverse
For those who can remember, there was a time when getting a new mobile phone included the ritual of swapping the Subscriber Identification Module (SIM), that little plastic and metal card, from the old to the new device. This chip stored your mobile phone number and...
read more
Why a No-Blame Approach to Cybersecurity is Effective Against Social Engineering Attacks | Syniverse
Why a No-Blame Approach to Cybersecurity is Effective Against Social Engineering Attacks Imagine discovering that your multibillion-dollar company, with tens of thousands of employees, has come to a standstill — all because one person placed too much trust in the...
What Is Frictionless Authentication and Why You Should Use It | Syniverse
Today’s consumer expects both security and a frictionless customer experience (CX). Whether it’s keyless cars or 1-click checkout, user experience is key. The fact that “a mere one-second delay in page load time in a browsing scenario, yields a 16% decrease in...
Completing the Puzzle of Trusted Communications | Syniverse
Silver bullets and over-simplified solutions We live in a world where we are increasingly offered simple solutions to fix complex problems. Headlines and sound bites offer “super foods” that can transform your health, the only exercise you need to get fit, and gadgets...
Why You Need Multi-Factor Authentication | Syniverse
Multi-Factor Authentication (MFA) is now an essential part of every digital experience. While we are all used to passwords, we previously only used MFA when logging into select services such as banking or work VPNs. However, due to increased digital fraud, MFA is now...
blockchain
BLOCKCHAIN
Billing and charging, digital transactions, smart-contract management
Creating an Optimal Sports Fan Experience With Mobile Technology and Automation
Attending sports games in person is one of the most exhilarating live experiences a fan can take in, especially when it involves your favorite teams. It’s just not the same experience, sitting in front of a screen and cheering your team on as it is engaging in person,...
read more
Making the Business Case for Emerging Technologies
Since my last blog post on this topic, I think that you would agree that the universe of emerging business technologies is rapidly changing. Let’s step back and assess the emerging technology landscape a bit further in the mobile operator and enterprise markets. ...
The Sky is No Longer the Limit for Emerging Technologies and Mobile Operators
Blockchain now is beyond the hype and industries have been adopting it as a value-add proposition to the business, for example automating processes cross organizationally.
Future of Roaming Monetization Relies on GSMA’s Billing & Charging Evolution
New technologies have added additional complexities to the clearing and settlement process.
MOBILE MARKETING
Multi-channel marketing, customer loyalty, customer engagement, intelligent communications
What Is Omnichannel Messaging and What is it Used For?
What Is Omnichannel Messaging and What is it Used For? In today's fast-paced digital world, staying connected with your customer base is more crucial than ever. That's where omnichannel messaging steps in, revolutionizing how businesses communicate with their...
Boost Customer Satisfaction with an Interactive Voice Response (IVR) Application for One-time Passcode (OTP) Delivery
Get ready to dive into the world of Interactive Voice Response (IVR) with me! With 25 years of experience under my belt, I’ve gained some invaluable insights. One of them being the power of using an IVR application to not only deliver one-time passwords, codes, and...
SMS Short Codes & Texting: What You Need to Know
By 2025, SMS marketing will be a $12.6 billion market in the United States. This is a significant increase from just $2 billion in 2015. Mobile device usage continues to increase, and the SMS market continues to grow. More enterprises are using text short codes...
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US Businesses Should Take Note of WhatsApp
Why it is an increasingly important channel for reaching out to customers and how you can easily adopt it into an omnichannel approach. In a world where communication is indispensable, WhatsApp has emerged as a powerful contender in the messaging app arena. With over...
How To Improve Real-Time Guest Engagement and Management
Create Moving Customer Experiences for People on the Move Everyone’s on the move these days. So, naturally, it has become increasingly important for businesses, particularly in the hospitality industry, to have real-time customer engagement wherever they are....
SYNIVERSE
People behind the Tech, corporate social responsibility
Transforming HR Recruiting with SMS Messaging | Syniverse
How Do Oracle and Syniverse Partner to Transform the Recruiting Industry? Businesses are currently facing rapid developments and evolving workforce demographics. The influx of millennials and Gen Z into the labor market has introduced new career expectations and...
read more
Syniverse Explores the Future of Connectivity at MWC Barcelona 2024
Syniverse Explores the Future of Connectivity at MWC Barcelona 2024 It's been two weeks since MWC Barcelona 2024 wrapped up, and we're still feeling inspired by everything we accomplished at the world's largest connectivity event. More than 101,000 people...
read more
CES Showcases the 5G-Powered Future of Tech — But There’s Still More to Come
It may still be a few years until the true potential of 5G comes to fruition, but that doesn’t mean folks are just standing still. Countless innovations that were on display at CES 2024 in Las Vegas earlier this month are already capitalizing upon the next-generation...
VoLTE Roaming Testing, The Key to Successful VoLTE Acceleration
Voice over LTE has been around for quite some time and it's no longer a stranger to the applicability in roaming either. It's ability to offer mobile users a heightened experience by delivering high-quality voice services and lower connection times has been a key...
Kaleido’s Recognition of Syniverse as a “Best Placed Champion Vendor” and “Recognized Leading 5G Roaming Vendor”
Kaleido Recognizes Syniverse as a Market Leader in 5G Roaming In a recent study, Kaleido Intelligence recognized Syniverse as a leading 5G roaming vendor, one of The Best Placed Champion Vendors to Enable 5G Roaming for Operators. Being named as one of Kaleido...
How Syniverse is Driving the Success of 5G and 5G Roaming
Expanding horizons with 5G The next generation 5G mobile platform, with its expanded capabilities, brings new opportunities and potential to mobile applications and the devices they run on. We’ve only begun to see the potential that 5G has to offer with connected...
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Why Every MNO Should Accelerate VoLTE Roaming Now | Syniverse
Key Takeaways from Kaleido’s report, Accelerating VoLTE Roaming: Operator Strategies for 2024 & Beyond Voice over LTE (VoLTE) is not just the future of roaming, it’s the now. VoLTE is the foundation of voice services as the world transitions to...
Is RCS Right for Me? | Syniverse
Is RCS Right for Me? Brands looking to take their business messaging strategy to the next level may be wondering whether Rich Communication Services (RCS) and RCS Business Messaging (RBM) are what they're looking for. RCS and RBM bring interactive communications...
Why You Need an Omni-Channel Authentication Strategy | Syniverse
Why You Need an Omni-Channel Authentication Strategy In our customer conversations, we are often asked two related questions: Do I need to replace SMS (One Time Password) OTP authentication? If so, what method should I switch to? It’s easy to...
How RCS Chat Can Transform Retail Banking | Syniverse
How RCS Chat Can Transform Retail Banking In the fast-evolving world of retail banking, customer expectations are higher than ever. Traditional communication methods like SMS and email are losing favorability in delivering the personalized, interactive experiences...
How Evolved Mobility Enables | Syniverse
How Evolved Mobility Enables The topic of 3G sunsetting continues to be top of mind for many global mobile network operators (MNOs). As the momentum for 5G adoption continues to build, so does interest in reallocating spectrum and resources from legacy networks to...
SMS Short Codes & Texting: What You Need to Know
By 2025, SMS marketing will be a $12.6 billion market in the United States. This is a significant increase from just $2 billion in 2015. Mobile device usage continues to increase, and the SMS market continues to grow. More enterprises are using text short codes...
eSIMs and SIM Swap: Will eSIMs Make SIM Swap Fraud More Likely? | Syniverse
For those who can remember, there was a time when getting a new mobile phone included the ritual of swapping the Subscriber Identification Module (SIM), that little plastic and metal card, from the old to the new device. This chip stored your mobile phone number and...
How Containerization and Kubernetes Drive Cost Control and Scalability | Syniverse
How Containerization and Kubernetes Drive Cost Control and Scalability Video streams are crystal clear. Data transfers are completed on time without interruption. Every digital interaction occurs without a hitch. We have grown to expect these levels of performance in...
Why a No-Blame Approach to Cybersecurity is Effective Against Social Engineering Attacks | Syniverse
Why a No-Blame Approach to Cybersecurity is Effective Against Social Engineering Attacks Imagine discovering that your multibillion-dollar company, with tens of thousands of employees, has come to a standstill — all because one person placed too much trust in the...
What Is Frictionless Authentication and Why You Should Use It | Syniverse
Today’s consumer expects both security and a frictionless customer experience (CX). Whether it’s keyless cars or 1-click checkout, user experience is key. The fact that “a mere one-second delay in page load time in a browsing scenario, yields a 16% decrease in...
What Does RCS Mean for Businesses? | Syniverse
What Does RCS Mean for Businesses? In today's fast-moving digital landscape, keeping your messaging strategy and technology aligned with the latest trends has never been so critical. Recently, Apple announced their intended support for Rich Communication...
How Syniverse’s Roaming Testing Ensured Connectivity at the Paris Olympics | Syniverse
How Syniverse's Roaming Testing Ensured Connectivity at the Paris Olympics As Paris prepared to host an influx of 15.3 million visitors for the 2024 Olympics and Paralympics earlier this summer — more than seven times its population — mobile network operators (MNOs)...
Completing the Puzzle of Trusted Communications | Syniverse
Silver bullets and over-simplified solutions We live in a world where we are increasingly offered simple solutions to fix complex problems. Headlines and sound bites offer “super foods” that can transform your health, the only exercise you need to get fit, and gadgets...
Personalize the Customer Experience for SMS/MMS with Real-Time Text Translations | Syniverse
Part-3: Best Practices for Personalizing Your A2P Messaging Strategy Automation and enhancing the customer experience are reasons businesses of all sizes are rapidly adopting A2P Messaging solutions to communicate with their customers. Personalization is key to...
Build a Tailor-Made A2P Messaging Solution for Your Business | Syniverse
Best Practices for Selecting an Omnichannel A2P Messaging Solution In an omnichannel world, how do you get a tailor-made A2P messaging solution? The first step is to ensure you’re reaching your customers on the channel that’s most convenient for them. That starts by...
Why You Need Multi-Factor Authentication | Syniverse
Multi-Factor Authentication (MFA) is now an essential part of every digital experience. While we are all used to passwords, we previously only used MFA when logging into select services such as banking or work VPNs. However, due to increased digital fraud, MFA is now...
Uncover the Culprit Behind Split Messages and Keep Your Messages Intact | Syniverse
Part-1: Best Practices for SMS A2P Message Encoding Do you find that your carefully crafted SMS messages are getting split into two or more messages? Split messages are not only frustrating but costly. Mobile Network Operators (MNOs) and other messaging partners...
The Future of Roaming Monetization | Syniverse
The Future of Roaming Monetization The landscape of telecommunications is rapidly evolving. The evolution of the mobile ecosystem with the development of mobile devices and their growing dependence on connectivity has stimulated the adoption of new mobile platforms...
What is Spectrum in Wireless Communication? | Syniverse
What is Spectrum in Wireless Communication? Wireless spectrum refers to the range of frequencies available for wireless communication. Understanding the significance of wireless spectrum is crucial to effectively utilizing and managing wireless networks. Upgrade...
The Future of Mobile Communication Services | Syniverse
The Future of Mobile Communication Services & How to Be Successful | Syniverse The arrival of 5G promises lightning-fast speed and connectivity. It brings forth new challenges and opportunities for mobile communications services. Key components are needed to...
Transforming HR Recruiting with SMS Messaging | Syniverse
How Do Oracle and Syniverse Partner to Transform the Recruiting Industry? Businesses are currently facing rapid developments and evolving workforce demographics. The influx of millennials and Gen Z into the labor market has introduced new career expectations and...
The Importance of BCE Compliance | Syniverse
Why You Should Become Billing and Charging Evolution Compliant Keeping up with advancements in telecommunications is important for Operators who want to improve revenue. Originating from operators the Billing and Charging Evolution (BCE) compliance is a significant...
How 5G Will Usher in BCE (Billing and Charging Evolution) | Syniverse
How 5G Will Usher in BCE (Billing and Charging Evolution) The arrival of 5G technology promises blazing-fast speeds, reduced latency, and enhanced capacity. It allows connecting multiple devices simultaneously and it’s poised to reshape the industry landscape. Beyond...
The Importance of VoLTE Roaming Testing | Syniverse
5G and the Importance of VoLTE Roaming Testing The mobile industry is undergoing a significant transition with the advent of 5G technology. This next-generation network promises faster speeds, lower latency, and the ability to connect more devices...
The Ultimate Guide to SMS Pumping | Syniverse
The Ultimate Guide to SMS Pumping With the increasing use of mobile devices, businesses are eager to connect with customers through SMS. However, some companies may become victims of SMS pumping. Companies risk falling victim to these costly coordinated attacks...
How 5G End-to-End Encryption for Roaming Works | Syniverse
Keep Your Network Integrity: How 5G End-to-End Encryption for Roaming Works The introduction of 5G technology marks a new shift in telecommunications. It offers unparalleled speeds, low latency, and the ability to link an enormous number of devices. However, this...
What is Broadcast Messaging and How Does it Work?
What is Broadcast Messaging and How Does it Work? In an era where quick and effective communication can make or break customer relationships, broadcast messaging emerges as a powerful tool in a marketer's arsenal. But what exactly is broadcast messaging, and how...
Syniverse Explores the Future of Connectivity at MWC Barcelona 2024
Syniverse Explores the Future of Connectivity at MWC Barcelona 2024 It's been two weeks since MWC Barcelona 2024 wrapped up, and we're still feeling inspired by everything we accomplished at the world's largest connectivity event. More than 101,000 people...
What Is Omnichannel Messaging and What is it Used For?
What Is Omnichannel Messaging and What is it Used For? In today's fast-paced digital world, staying connected with your customer base is more crucial than ever. That's where omnichannel messaging steps in, revolutionizing how businesses communicate with their...
The Ultimate Guide to A2P Messaging
The Ultimate Guide to A2P Messaging In the bustling world of business communication and marketing, staying ahead of the curve is essential. That's where A2P (Application-to-Person) messaging comes into play, a powerful tool that's reshaping the way businesses connect...
How SMS Verification Works | Syniverse
Understanding How SMS Verification Works Using SMS to verify and authorize users is one way to fortify account security. With this process, you can ensure only legitimate users gain access to your business platform. No more worrying about fake accounts or unauthorized...
The Rules of Mass SMS Marketing and How it Works | Syniverse
The Rules of Mass SMS Marketing and How it Works Mass SMS marketing allows businesses to connect with a broad audience on their mobile devices. Businesses can send promotional messages to numerous recipients simultaneously. For these campaigns to work and...
5G SEPP Security & Why You Need it | Syniverse
5G SEPP Security & Why You Need It The arrival of 5G changes the way we connect, offering unparalleled high speed, efficiency, and connectivity. However, with great opportunities come potential new risks to 5G security. With the growing complexity and scale...
CES Showcases the 5G-Powered Future of Tech — But There’s Still More to Come
It may still be a few years until the true potential of 5G comes to fruition, but that doesn’t mean folks are just standing still. Countless innovations that were on display at CES 2024 in Las Vegas earlier this month are already capitalizing upon the next-generation...
What is MMS Messaging? What You Need to Know | Syniverse
What is MMS Messaging? Everything You Need to Know About MMS Messages Instant messaging apps and other communication technologies have gained popularity, but MMS remains highly relevant for enterprises. MMS messaging has the capability to send multimedia content such...
The Best 5G Globally Using IPX
The Best 5G Globally Using IPX Roaming With IPX roaming, you can seamlessly connect to mobile networks worldwide, ensuring uninterrupted communication and data transfer. The introduction of 5G will improve Internet of Things (IoT) applications by significantly...
The 3G Network Shutdown & How it Will Impact You
The 3G Network Shutdown & How it Will Impact You The 3G shutdown is inevitable. As technology advances, older networks like 3G become obsolete. It's time to prepare for the future by transitioning to faster and more reliable networks like 4G and 5G. Take advantage...
Syniverse Global SIM: a Powerful Tool to Help IoT Industries and Enterprises
The global Internet of Things (IoT) market size was valued at a USD of $544 billion in 2022 and is projected to grow from $662 billion in 2023 to $3,353 billion by 2030, exhibiting a Compound Annual Gross Rate (CAGR) of 26.1% during the forecast period, as presented...
The Definitive Guide to SMS Aggregators | Syniverse
The Definitive Guide to SMS Aggregators Mobile communication is a crucial part of customer outreach. It offers unmatched efficiency and reliability by collecting multiple SMS routes into a single platform. With an SMS aggregator, businesses can effortlessly...
The Solution to 2G Fallback and 3G Sunsetting | Syniverse
The Solution to 2G Fallback and 3G Sunsetting: VoLTE When a more advanced network like 4G or 5G can’t be used, devices switch to a 3G fallback. This ensures uninterrupted connectivity and consistent performance. However, as 3G sunsets, all that is left is the 2G...
Benefits of an Enabled 5G Roaming Solution | Syniverse
Benefits of an Enabled 5G Roaming Solution The rise of 5G roaming technology has completely transformed the global telecommunication landscape. It brings faster speeds, lower latency, improved device connectivity and enhanced security to a whole new level. With 5G...
Boost Customer Satisfaction with an Interactive Voice Response (IVR) Application for One-time Passcode (OTP) Delivery
Get ready to dive into the world of Interactive Voice Response (IVR) with me! With 25 years of experience under my belt, I’ve gained some invaluable insights. One of them being the power of using an IVR application to not only deliver one-time passwords, codes, and...
What Is IoT Technology? | Syniverse
What Is IoT Technology? The Internet of Things (IoT) changes how we live and work. By connecting everyday objects to the Internet, IoT technology opens up possibilities for enhanced efficiency and convenience. From smart homes to industrial automation, IoT is...
Exploring the Key Differences Between BCE and TAP—Proving Out Why Mobile Network Operators Should Adopt the New GSMA Standard
In the rapidly evolving world of telecommunications, industry standards and protocols play a critical role in ensuring smooth and efficient operations for mobile network operators (MNOs) —especially when it comes to managing aspects of wholesale roaming, including the...
The Impacts of Private Wireless
Private wireless networks continue to show strong applicability with their ability to create localized cellular networks that are secure, have limited latency issues, offer greater capacity, and have the ability to connect a large number of mobile devices. The...
VoLTE Roaming Testing, The Key to Successful VoLTE Acceleration
Voice over LTE has been around for quite some time and it's no longer a stranger to the applicability in roaming either. It's ability to offer mobile users a heightened experience by delivering high-quality voice services and lower connection times has been a key...
How Mobile Operators Can Monetize IoT Traffic Into Lucrative New Revenue Streams
The Internet of Things (IoT) has emerged as a transformative force, connecting billions of devices and generating massive amounts of data. While the IoT offers numerous benefits in terms of efficiency, automation, and improved decision-making, it also presents a...
Maintain Roaming Revenues and Save Costs While Transitioning to 5G
With every new generation of a mobile platform, Mobile Network Operators (MNOs) have become keenly aware of the pressures to evolve their networks. But they are also aware of the time, resources, and costs that they have to incur as a result. This is especially true...
US Businesses Should Take Note of WhatsApp
Why it is an increasingly important channel for reaching out to customers and how you can easily adopt it into an omnichannel approach. In a world where communication is indispensable, WhatsApp has emerged as a powerful contender in the messaging app arena. With over...
Kaleido’s Recognition of Syniverse as a “Best Placed Champion Vendor” and “Recognized Leading 5G Roaming Vendor”
Kaleido Recognizes Syniverse as a Market Leader in 5G Roaming In a recent study, Kaleido Intelligence recognized Syniverse as a leading 5G roaming vendor, one of The Best Placed Champion Vendors to Enable 5G Roaming for Operators. Being named as one of Kaleido...
How To Improve Real-Time Guest Engagement and Management
Create Moving Customer Experiences for People on the Move Everyone’s on the move these days. So, naturally, it has become increasingly important for businesses, particularly in the hospitality industry, to have real-time customer engagement wherever they are....
BCE Will Eventually Replace TAP as the Industry’s Universal Billing & Charging Standard – Here’s How Mobile Network Operators Can Become Compliant Today
The telecommunications industry is constantly evolving. Staying current with the latest standards is crucial for mobile network operators (MNOs) to offer innovative services to their customers, maintain a competitive edge, and gain market share. The GSMA Billing...
Maximize Your Click-Through-Rate (CTR) – Harness the Power of Branded URL Shorteners!
Have you ever received a text message from a company with a link to their website or a promotion, but you were hesitant to click on it because you weren't sure if it was genuine? You're not alone! This is a common problem that businesses face when using SMS marketing....
How Syniverse is Driving the Success of 5G and 5G Roaming
Expanding horizons with 5G The next generation 5G mobile platform, with its expanded capabilities, brings new opportunities and potential to mobile applications and the devices they run on. We’ve only begun to see the potential that 5G has to offer with connected...
Why a Mobile First Approach Matters
Mobile Security and a Mobile First Approach With 75% of users being more comfortable using a digital wallet, and 84% of the world’s population, 6.92 billion people, owning a smartphone, your frictionless authentication and customer experience should always take a...
ITW 2023: Three Trends That Require Your Attention
International Telecoms Week (ITW) is the world’s largest gathering of global telecom executives. With over 6,000 attendees and 2,000 companies represented, it serves as a major event for our industry. ITW brings together the wholesale telecoms community,...
WhatsApp Business Messaging Pricing Changes are Coming in 2023: Are You Prepared?
Starting June 1st, 2023, the WhatsApp Business Platform will deploy a new use case-based pricing model. This guide explains these upcoming changes as well as what to expect from the WhatsApp Business API with Syniverse. 3 Changes Coming to WhatsApp Business...
Why Multifactor Authentication Should Be Everywhere, But Not a Nightmare!
Multifactor Authentication is a Growing Trend In addition to being a product director for identity and authentication at Syniverse, I’m also a dad of four. So, naturally, I want to optimize my life toward spending more time with my kids, not just ‘managing’ them. But...
Frictionless Authentication – Key to Improved CX in Banking and Financial Services
Identity fraud and theft are a big problem for many businesses, but especially for the banking and financial services industry (BFSI). In fact, 47% of Americans experienced financial identity theft in 2020 and reports of identity theft rose 68% in 2021. Customers are...
Syniverse’s Role in the Connectivity between Public and Private Networks
Private wireless networks offer enterprises many benefits including better coverage, improved performance through enhanced security, and greater bandwidth allowing for many more devices to be connected within the local wireless network. Having a private network also...
How Augmented Reality Can Transform Your Guest Experience
Would you like to see information that is relevant and important to you, at just the right moment, when you travel? If your answer is yes, then your guests and customers will probably feel so too. With Augmented Reality (AR), this is now possible—especially when...
How BCE Is Helping to Accelerate 5G Adoption
For years, usage of TAP – Transferred Account Procedures – has been the only and off-line standard for wholesale roaming and billing settlement. TAP was originally designed to support voice and SMS and was well-suited for handling simple billing scenarios for mobile...
The Importance of Personalized Customer Experiences in Retail
In the past, price and product features were usually the primary drivers of customer acquisition and sales. While that is still the case, personalization of the customer experience has also emerged as a very important factor. In fact, 80% of consumers are more likely...
Five Reasons Why Mobile Network Operators Should Adopt an A2P SMS Messaging Hub
In today’s digital age, it’s more important than ever for businesses to have a robust online presence. In the aftermath of the COVID-19 pandemic, application-to-person (A2P) messaging emerged as a major communications channel,...
What is an SMS Short Code?
An SMS short code is a unique 5 or 6-digit number used for Application-to-Person (A2P) messaging. If you look at your text messages, you might notice that you’ve received things like flight updates, verification codes, and appointment reminders from a short code. ...
SMS vs. MMS: What’s the Difference, and Which One Should You Use?
When it comes to mobile messaging, SMS and MMS are both popular and widely deliverable. However, they have distinct features that make them different and suitable for various use cases – for example, do you need to share multimedia content or not? In this article,...
How Evolved Mobility Impacts Carrier Subscribers
As 5G implementations around the globe continue to grow, operators gain a better understanding and comfort level with the potential 5G brings to the market. Operators need to identify costs savings and reallocate resources – such as spectrum from legacy networks...
Banking on CX: How Innovation Can Transform Customer Experience into Business Value
In today's fast-paced and highly competitive business world, companies in the banking and financial services industry (BFSI) are constantly seeking ways to differentiate themselves from their competitors. One key area that can make a significant impact is customer...
Proposed FCC Order Stresses the Importance of Carrier Messaging Hubs and Messaging Trusts in Protecting the Privacy and Integrity of Mobile Operators’ Subscribers
Smartphone users, rejoice: The days of spam calls and junk text messages may finally be coming to an end. A proposed Federal Communications Commission (FCC) mandate, issued in March, outlined plans to crack down on automated robocalls and spam text messages because of...
How Syniverse Reduces the Complexities of Private Wireless Networks
Private cellular networks are continuing to expand, helping power innovation across industries and allowing businesses to unlock exponential growth. Used by organizations to increase connectivity between systems and secure critical infrastructure, private networks are...
Text Messaging in Healthcare: Benefits & Best Practices
Healthcare is being revolutionized through text messaging. Patients are now able to communicate with their healthcare providers faster and more efficiently than ever before, thanks to the power of mobile messaging technology. Whether you’re looking to engage patients...
What is 5G?
Mobile technology has come a long way The evolution of mobile telecommunications has come a long way over a relatively short period of time. Originally, mobile technology was aimed at supporting person-to-person communications. Supported by rudimentary infrastructure...
Evolved Mobility for Outbound Roaming Reduces OpEx for Mobile Operators Retiring 3G Networks
As the telecom market continues to look to 5G as the next platform evolution in communications technologies, mobile operators are looking to sunset their legacy 2G and 3G networks. There are a few key reasons for retiring legacy 2G and 3G networks. Retiring the radio...
SMS Isn’t Going Anywhere, But It Is Changing. Here’s What’s Leading the Charge and Enabling Mobile Operators to Capitalize in 2023 and Beyond
A recent 2022 Juniper Research report cites that total mobile operator revenue from A2P messaging traffic is set to top more than $54 billion USD by 2025, favorably positioning operators to monetize the relationships that enterprise and messaging aggregator partners...
How CPaaS Can Drive Guest Experience Personalization in Hospitality
Creating a seamless, single interface for all your guest interactions, across channels, can help you to deliver personalization that will truly set you apart. Why do you pick one hotel or restaurant over another? Vibe? Quality? Price? Convenience? Probably....
Global Mobile Operators Need to Start Accelerating VoLTE Roaming
Here’s the thing… mobile technology, as it has done over the past 50 years, continues to evolve. For mobile operators, if they do not evolve as well to support new technologies and advancements in networks and devices, then they are simply putting themselves and their...
Creating Unforgettable Experiences with Your Clients Through WhatsApp Business Platform
Mobile devices have become the norm for businesses that want to engage with their customers. The reason? Our reliance on and connectivity to these devices has never been greater! What is the first thing you do when you wake up? I’m pretty sure you grab your phone, see...
International Operators Steering Roaming Traffic Away From 2G Only Networks
Over the last several months, there has been a dramatic shift with Mobile Network Operators (MNOs) steering roaming traffic away from some visited networks that rely on 2G for voice. In just the last month, Syniverse was able to verify that three European MNOs and one...
Take Your Omnichannel Marketing and Guest Experience Game to the Next Level
How CPaaS can transform omnichannel hospitality marketing in the APAC region The post-pandemic travel boom is here, and APAC is probably having it better than anywhere else! According to a study covering data from over 2,000 travel partners in 50 countries, accounting...
Transactional vs. Experiential Communications
How CPaaS and Omnichannel Marketing Can Help You Achieve Your Marketing Objectives “Omnichannel” has become a buzzword as of late, particularly around marketing, customer experience and customer service related topics, and naturally so, with 82% of shoppers in APAC...
Syniverse Professional Services: Efficiency and Expertise to Help Grow Your Business
The modern business environment is constantly evolving in today's digital era. As a result, Syniverse is tasked with staying ahead of the curve, to come up with better ways of doing business and improve workplace productivity. Our Professional Services offering...
Improve Customer Engagement With Intelligent Fallback Messaging
There’s a gap between what end customers expect and what’s being delivered. Regardless of the channel, an end customer always wants to receive the right message at the right time. Learn how SMS fallback can help you stay connected. Customers' communication demands...
Communication Trends in the Travel and Hospitality Industry
Learn how to face the competitive challenges of communication in the hospitality industry and deliver a unique proposition. The cultural diversity of Asia is unmatched anywhere else in the world. A short flight and you’re in a country totally different to the one you...
The Power of Syniverse CPaaS Concierge in the Middle East and Africa Regions
Syniverse CPaaS (Communications Platform as a Service) enables enterprises to add real-time communications features to their applications, such as Messaging, Social, Mobile Wallet, Voice, RCS, Chatbots, and more. Enterprises can take advantage of this platform without...
Retail Customer Experience Strategies for Black Friday, Cyber Monday, and Beyond
The holiday shopping season is fast approaching, and retailers everywhere are thinking about their Black Friday and Cyber Monday strategies. But if you're not thinking about your shopping experience from an omnichannel perspective, you may be missing out. While most...
A Comprehensive Guide to Hotel Mobile Marketing
Hotel mobile marketing has come a long way in the last decade. It’s not enough to have a functioning mobile site or app anymore; in a highly digital world and a competitive hospitality industry, brands that invest in mobile innovation will have the upper hand. ...
How Mobile Is Shaping the Future of Airline Marketing
Mobile technology is rapidly changing the landscape of airline marketing. Customer expectations are now higher than ever, and every interaction is an important opportunity to either contribute to or detract from a brand’s reputation. Whether it's pre-flight...
Creating an Optimal Sports Fan Experience With Mobile Technology and Automation
Attending sports games in person is one of the most exhilarating live experiences a fan can take in, especially when it involves your favorite teams. It’s just not the same experience, sitting in front of a screen and cheering your team on as it is engaging in person,...
Connect and Engage With Millions of Consumers Worldwide at the Largest Global Events
The world’s largest international football event is the next biggest and most anticipated sporting event in the sights of fans across the globe. This tournament is attended, watched, and followed by millions of consumers worldwide, every four years. Sponsored by some...
How To Be More Effective in Your Mobile Marketing Strategy at Massive Global Events
Market to and connect with customers during the world’s largest massive events via mobile messaging using a true Hyperscale Communications Platform Sporting events, music festivals and other largescale, international gatherings are an opportune time to market your...
Stop Being Naive: Cybersecurity Is Everyone’s Responsibility
The assertion that “cybersecurity is everyone’s responsibility” is one that I wholeheartedly believe in and support—so much so, in fact, that when I moderated a panel in April at the Swiss Cybersecurity Days conference, panelists and audience members echoed that...
3G to VoLTE Roaming: Mitigate the Gap in Roaming Coverage
The recent news of large operators taking the steps to shut down their legacy 3G networks in order to free up spectrum and divert operating costs to 5G has drawn a lot of attention from the media who have portrayed this next step in the evolution of mobile as a “the...
The Importance of a Positive Mobile Experience in the Parcel Industry
Whether it’s door-to-door food or furniture delivery or packages going to pickup lockers, the parcel industry has seen a boom in recent years and has experienced a lift due to environmental situations surrounding the pandemic. As more and more people rely on personal...
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