More and more mobile users around the world prefer messaging over voice calls. And while the trend may have started between friends and family, now consumers are also preferring to interact with businesses in the same way.
Beyond just messaging, social messaging apps, like WhatsApp, have become the preference for all types of conversations—whether between individuals or groups—allowing the user to create the experience they want with photos, videos and other interactive features.
With over 2 billion WhatsApp trusted users around the world and availability in 180 countries, it’s more important than ever to be available where customers are, and where they want and expect to interact with you. Syniverse's WhatsApp Business Platform can help you seamlessly integrate WhatsApp into your communication channels and enable you to leverage its unique capabilities, such as WhatsApp session messages, to engage with your customers in real-time.
WhatsApp Business Platform enables businesses to handle requests through rich conversations at scale. Some of the top benefits include:
Consumers are inundated with information, so it is essential to send messages that are relevant and valuable to their buyer journey. Our WhatsApp Business API provides various WhatsApp messaging templates to streamline and create consistency across messaging, such as:
Operational Costs
By leveraging chatbots, nearly 80% of inquiries can be addressed without involving a voice call, reducing the volume of incoming calls and associated operational costs.
Improve Productivity and Efficiency
Automation and AI streamlines processes so businesses produce quickly and efficiently with enhanced precision and accuracy.
Increase Customer Satisfaction
Quality services like instant customer care chat and personalized notifications create positive customer experience and strengthened loyalty.
Syniverse's WhatsApp Business API offers businesses unique capabilities and reach by providing seamless connectivity to their communications platform. This allows businesses to start sending WhatsApp session messages to their customers across the world nearly instantly. With WhatsApp session messages, businesses can engage with their customers in real-time and provide them with personalized support, product recommendations, and more.
Security and Scalability
We can easily support the largest enterprises to scale globally while keeping the highest security standards.
Global Experience and Expertise
We have the experience and expertise to guide businesses on their mobile-first global strategies, compliance requirements, regulations, and more.
White-Glove Services
We provide the level of support our customers need, regardless of where they are in their digital transformation journey.
Co-Creation Partner
We are built with a team of innovative, solutions-focused advocates who co-create and build with the future in mind.
