Syniverse's Global Services Readies Operators for 5G With VoLTE Roaming Testing

Extensive process facilitates roaming agreements, ensures interoperability, and opens additional revenue streams

TAMPA, Fla. — June 20, 2024 — As mobile network operators (MNOs) transition to 5G and Internet of Things (IoT) technologies, Syniverse, the world's most connected company^®, unveils the versatility of its Global Services, including the power of its VoLTE roaming testing process.

Syniverse's Global Services helps mobile network operators (MNOs) quickly and easily implement agreements, conduct testing services, establish interoperability with other operators, and meet the standards set in place by the GSMA.

Right now, MNOs are retiring their 2G and 3G networks to recoup portions of the wireless spectrum and avoid devoting resources to costly maintenance. However, an operator must fully support VoLTE services before shutting down these networks so its subscribers can remain connected while roaming.

For any roaming session to occur, the operator must reach agreements with roaming partners and then complete fully defined VoLTE roaming tests to ensure calls are handed off to newer technologies when users travel through areas that lack 2G or 3G service.

Setting up a comprehensive series of roaming agreements can be daunting — there are more than 1,200 MNOs worldwide, according to GSMA Intelligence — but each one presents operators with valuable revenue-generating opportunities.

"Launching services with a roaming partner consumes time and resources that operators may not have," said John Wick, Chief Product Officer of Syniverse. "It can be difficult to procure testing experts, especially for VoLTE roaming, and extensive troubleshooting may be required before passing a test. Fortunately, we've demonstrated we can accelerate that process. We've achieved over 387 launches with roaming partners and are obtaining final commercial launch status in two to four weeks instead of six months. It's why operators worldwide trust Syniverse to support their roaming services."

Every MNO must undergo the VoLTE roaming testing phase at some point in its transition to 5G. Operators that prioritize it can avoid lengthy bottlenecks in the future and maximize revenues, competitiveness, and improved subscriber satisfaction sooner.

Syniverse's Global Services taps into the largest network of directly connected MNOs to identify suitable roaming partners. Then, on behalf of these operators, it conducts a thorough, timely IREG/TADIG testing and troubleshooting process that surpasses GSMA standards and assists with network configurations, traces of location updates, and call attempts. An unparalleled proprietary knowledge database catalogues all known configuration errors and provides proven solutions, and a well-controlled management service, with transparent status reporting, facilitates a quicker time to launch.

In addition to its VoLTE testing, Syniverse provides several other roaming testing services, including those that meet the GSMA's IR.24 (voice/SMS), IR.32 (CAMEL), IR.35 (GPRS), and IR.38 (LTE) specifications, as well as other 5G standalone and narrowband IoT (NB-IoT) and LTE-M requirements.

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