Person-to-Person Text Message Retention Practice

Person-to-Person (P2P) text messages that cannot be delivered immediately are temporarily stored between 24 to 72 hours depending upon each mobile operator’s configuration. During this time, multiple delivery attempts are made. If the P2P text message remains undeliverable after the specified time, the message is automatically deleted by Syniverse.

For all P2P text messages, the content of the message is deleted, and only the metadata for the message is stored for 45 days. P2P text messaging metadata includes the mobile operator and device identification information. We retain the metadata for billing and reporting purposes only.

What Happened on Nov. 7, 2019

On Feb. 14, 2019 a server failed, and P2P text messages were in queue at the time. When the server was reactivated on Nov. 7, 2019 P2P text messages in the queue were released.

Update on Previously Communicated Numbers

Earlier we released preliminary data that was based on information available at the time. As we’ve pursued additional analysis and review, we have determined that the initial number of person-to-person (P2P) messages released is higher than initially reported. We are continuing to work with customers to understand and communicate the scope of the incident and apologize for this inaccuracy. To reiterate, this matter is resolved. No additional old P2P text messages have been or are being sent as a result of this incident.

“We apologize to anyone who was impacted by this occurrence,” said William Hurley, Chief Marketing and Product Officer, Syniverse. “While the issue has been resolved, we are in the process of reviewing our internal procedures to ensure this does not happen again, and actively working with our customers’ teams to answer any questions they have.”

About Syniverse

Syniverse helps mobile operators and businesses manage and secure their mobile and network communications, driving better engagements and business outcomes.

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