With more than 75% of adults preferring to do business the same way they communicate with friends and family, through messaging, the time to engage with customers via their preferred channel is now. WhatsApp now has nearly 3 billion users worldwide across 180 countries. And Syniverse CPaaS Concierge gives you the opportunity to take full advantage of a reach that cannot be matched by anyone else.

In this e-book, you’ll learn about the unrivaled power of WhatsApp Business Platform and Syniverse CPaaS Concierge and gain insight into:

• The customer service shift away from traditional channels and toward mobile, improving efficiency and decreasing overhead.
• The unrivaled reach of WhatsApp across the globe.
• Achieving business goals such as increased customer satisfaction, decreased operational costs, and improved productivity.
• How messaging is an effective, and often preferred, method of communication at any stage of the customer journey.
• And much more!