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Put the Power of Mobile Messaging In the Hands of Your Customers

CPaaS (short for communications platform as a service) is a cloud-based platform that connects enterprises to their customers in a simple and easy-to-use way. In a world where consumers are increasingly preferring direct, authentic interactions, CPaaS solutions allow companies to develop real-time communication (RTC) features like voice, video, and instant messaging that can be directly embedded into proprietary apps and software.

In this e-book, you’ll learn what CPaaS is and just how it can help your business, as we divulge the many uses and benefits of this fast-growing solution, and explain how we are helping connect the world with Syniverse CPaaS Concierge.

The Benefits of Syniverse CPaaS Concierge
Enable capabilities for your messaging campaigns to manage content, scheduling, sender IDs and customer consent.
Access any or all of the mobile channels on our communications platform and enrichment features to optimize customer engagements.
Build customer authentication into your business to ensure fraudulent activity is stopped before it happens.
Allow bots and agents to chat with customers, creating smarter engagements that make business processes faster and more efficient.
Integrate into your existing business applications and use a combination of rules and AI to create meaningful message workflows.
Ensure success of your customer engagement strategy with our industry-leading consultative and outsourced services.
Gain more peace of mind with enhanced SLAs, pro-active and dedicated resources, and 24/7/365 customer support.
Drill down to specific campaign types, regions, and user behavior metrics to understand results and leverage successes.