Whether it’s door-to-door food or furniture delivery or packages going to pickup lockers, the parcel industry has seen a boom in recent years...
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Mobile Communication Between a Hotel and Its Guests Is Paramount for the Best Overall Experience
As the role of communication in the hospitality industry evolves, guest’s experience when booking a hotel involves both mental and emotional...
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Making Mobile Engagement Matter
This article was first published in Future Banking and at www.nsbanking.com. The pandemic has accelerated banking’s move to digital...
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Banking Platform as a Service (BPaaS)
Historically, enterprise consumers have had to work two separate tracks when making financial decisions associated with their purchasing...
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The Next Battlefront in the Mobile Engagement Revolution
Remember when Application-to-Person (A2P) SMS was the bleeding edge of mobile customer engagement? Those days are long gone — it’s now...
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Improving Customer Care Experiences to Deepen Customer Loyalty and Maximize Profitability
Customers expect more from your business than ever. With this increased demand, companies must be willing to work with customers on their...
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