Get ready to dive into the world of Interactive Voice Response (IVR) with me! With 25 years of experience under my belt, I’ve gained some...
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US Businesses Should Take Note of WhatsApp
Why it is an increasingly important channel for reaching out to customers and how you can easily adopt it into an omnichannel approach. In a...
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How To Improve Real-Time Guest Engagement and Management
Create Moving Customer Experiences for People on the Move Everyone’s on the move these days. So, naturally, it has become increasingly...
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Maximize Your Click-Through-Rate (CTR) – Harness the Power of Branded URL Shorteners!
Have you ever received a text message from a company with a link to their website or a promotion, but you were hesitant to click on it because...
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ITW 2023: Three Trends That Require Your Attention
International Telecoms Week (ITW) is the world’s largest gathering of global telecom executives. With over 6,000 attendees and 2,000...
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WhatsApp Business Messaging Pricing Changes are Coming in 2023: Are You Prepared?
Starting June 1st, 2023, the WhatsApp Business Platform will deploy a new use case-based pricing model. This guide explains these upcoming...
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